Citrix Managed SERVICES
Whether it’s infrastructure or expertise, managing Citrix can present unforeseen challenges. The Whitehat team has seen it all, and can provide both the personnel and tools to guarantee a full-featured, error-free Citrix environment.
Solving Every Day Citrix Issues
We encounter a wide variety of issues when solving our clients’ security headaches. However, across all industries and company sizes a few stand out as repeat offenders. Do these ring a bell?
Infrastructure Upgrade
Clients who need to upgrade their infrastructure will often face complex challenges getting Citrix running as intended. The application must be supported by an extremely stable backend in order to work.Poor End User Experience
An unsatisfying Citrix experience can stem from many factors external to the app itself. Issues with Citrix can often be traced to SQL, mass storage, Active Directory, and more.Lack of Manpower
IT departments are often stretched thin. Our clients often find themselves without a team large enough to support a Citrix deployment, or with a team that has no native Citrix experience.Incomplete Features
Commensurate with a lack of manpower, both large and small companies have difficulties realizing the full Citrix feature-set. Small companies can’t afford to train their staff on every feature, whereas large companies may simply overlook the issue.Complex Incident Resolution
Teams often face technical challenges with Citrix due to infrastructure issues, or personnel challenges due to siloed IT departments. No matter the reason, it can be frustrating to find the source of problems amidst a thicket of potential causes.Citrix Overload
Companies running multiple Citrix servers or many Citrix images will often have implementations that are slow or buggy. This stems from configuration differences between servers, or simply from having an unmanageable number of VMs.A Look At Our Process
By assuming responsibility for both support and delivery, our Citrix managed services remediates client issues, no matter the source.
Citrix Assessment
- After a detailed assessment, Whitehat may determine that a remediation approach, using a Deskbloxx appliance to bypass infrastructure, may be warranted. Alternatively, a Citrix managed services approach can make up a skills gap on the client side
Remediation
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- Deskbloxx is a self-contained appliance that contains the components required for Citrix to run well. It doesn’t rely on client infrastructure, meaning that the client can stave off costly upgrades while still enjoying the full suite of Citrix applications.
Citrix Managed Services
This approach helps overcome any potential downsides from a smaller or more siloed IT organization. Instead, our team delivers the Citrix implementation and also provides on going control and monitoring.
“I have not had to think about Citrix since Whitehat started managing it.” – Tom, CIO, National Services & Contracting Organization
Citrix Expertise
As a gold level Citrix partner we’ve mastered a wide range of Citrix tools and techniques. Our expertise includes:
Enterprise Citrix Performance & Dashboard
Print Management
400+ Proprietary Citrix Optimizations
Profile Management
Complete-Host-to-Endpoint Citrix Delivery
Amazon, Azure, and Private Cloud Desktop Delivery
Automatic Issue Resolution
End User Experience Management
Citrix Patch Management
Desktops-As-a-Service
Documentation Automation in Real Time
Single Image Management
SQL Database Management
Virtualization and NVIDIA Cloud
Get to Know Our Citrix Specialists
One part process and one part expertise, the Whitehat team offers the best of both worlds.
Pablo L. Principal Citrix Architect
As Principal Enterprise Architect with Citrix Systems and now at Whitehat, Pablo leads our Citrix practice working with Fortune 500 organizations in healthcare, banking, insurance, engineering, and energy verticals. Pablo is part of Whitehat’s continuing research efforts leading the development of the “living documentation” platform, self-healing automation, and leading our efforts to continuously improve customer environments and the end user experience.
Shawn M. Enterprise Architect
As a former Citrix consulting professional, Shawn’s experience stems from Citrix’s enterprise mobilization stack, including persistent and non-persistent XenDesktop solution design, XenMobile MAM and MDM design and rollout, XenApp and App-V app delivery, PVS and print design and delivery. He has used these skills to design and implement enterprise-scale solutions for organizations that share the vision of allowing users to be productive from anywhere, on any device.
Jason M. Virtualization Solutions Architect
Jason drives our healthcare vertical, having designed, managed, and implemented XenApp, XenDesktop, Netscaler, and XenMobile for 10,000+ seat environments, with particular skill in EMR applications deployed via Citrix.
Our Industry Expertise
When it comes to managed security services, every industry requires a unique approach. The Whitehat team expertly provides customized solutions to the following verticals:
Healthcare
Finance/Banking
Insurance
Technology
Legal
Education
Retail
Manufacturing
Business Services
Real Estate
Engineering
Energy
Construction
Non Profit
Government
Benefits That Matter
We orchestrate software, hardware, and personnel into one holistic solution that guarantees a headache-free Citrix environment.