Juggling Multiple Hats
The focus of retail staffing is usually centered around delivering high-quality service. This often leaves IT administration on the shoulders of management who are already juggling multiple hats.
Failing Infrastructure
Many retail organizations are too busy updating their product offering and procedures that they neglect to invest in IT. Ultimately, this will result in failing infrastructure.
Customer Data Breaches
Safeguarding sensitive customer information is paramount to maintaining trust. Modern security threats, hackers, and data breaches make protecting data an ever-changing target.
Regulatory Compliance
Operating IT for several locations is difficult on its own, but adding government regulation to the mix can make it an overwhelming burden.
Poor Mobility
Retail professionals that use cellphones and tablets to deliver service need end user experience to function as promised. Without proper mobility, sales can suffer.
Outdated Technology
Reliable retail IT solutions are mission critical but outdated hardware, faulty networks, and poor system integration can hurt internal communication and point-of-sale operations.
Managed IT
When potential clients are on the hunt for an all-inclusive approach to retail IT services, this is the go-to option. Our managed IT offering provides everything from multi-location cloud and hosting to customer data security.
Citrix Management
Citrix can be a powerful vehicle for retail transformation but without the right driver, it may not run as intended. Our managed Citrix service helps clients fine-tune their operations and get the end-user benefits they’ve been looking for.
Security and Compliance
The Whitehat team helps our clients keep their customers safe from harm and meet regulatory demands through our managed security service. Keep reading to learn how our experts deliver peace of mind.
Cloud and Hosting
Device versatility isn’t restricted to the B2B sector. Whether retail professionals need to access storefront apps and data from a desktop, mobile phone, or tablet, our cloud and hosting offering ensures dependable service.
Citrix
Dell EMC
Microsoft
NVIDIA
Cisco
VMware
FSLogix
ControlUp
Simplified Infrastructure
Our 1st step when onboarding a new client is minimizing the needed onsite infrastructure. Simplifying IT saves our clients money on expensive support and store downtown. Often times, a 4:1 reduction.
Custom Shopping Experience
With Whitehat, clients maximize customer engagement by leveraging all endpoints from one network. Whether cash register, tablet, or mobile phone, retailers can offer a customized shopping experience.
Improved Floor Agility
30% of annual retail sales occur between Thanksgiving and Christmas. Scale staffing and IT infrastructure together with temporary Citrix check out stations. Our team can make it happen.
Collective Trend Spotting
With the right retail IT solutions, our clients can enable their staff across multiple locations to directly connect with each other to share feedback and trends, greatly improving in-store efforts.
Enhanced Staff Training
Take store training up a notch with Whitehat. Our clients are able to deliver new content for staff training on a routine basis, keeping staff up to date and minimizing store downtime.