GET TO KNOW US
Hello! We’re Whitehat, headquartered in Austin, TX, we are an IT Services company working with clients across the country to enhance technological performance. Pull up a chair and get to know us better.
Overcoming Everyday IT Challenges
Insufficient Staffing
One of the biggest challenges our clients face is not having enough highly skilled technical staff to implement and maintain cutting edge technology solutions that will keep their businesses competitive in today’s markets.Compliance Adherence
Adhering to ever-changing compliance regulations requires vast amounts of time and resources that can quickly become unmanageable. Every industry from the financial services sector to healthcare has specific guidelines that our clients struggle to keep up with.
Lack of Strategic IT Direction
Many companies know they want to improve their IT infrastructure, but aren’t sure where to start. A lack of strategic IT direction can lead to sunk costs on ill-fitting solutions, unnecessary equipment, or an unrealistic timeline and roadmap.
Unrealized Expenses
When IT solutions aren’t installed properly, or if they aren’t compatible with preexisting systems, they often end up requiring more support and maintenance than expected. Unfortunately, these unrealized expenses can start outweighing the benefits of the technology itself.
Security Threats
Security threats, data breaches, malware, hackers, and system vulnerabilities can strike fear into even the most technologically savvy business owner. Today’s security issues are becoming increasingly sophisticated in a time when data is more precious than ever.
Performance Issues
DIY and self-serve technology solutions might seem like a budget-saving option, until something goes wrong. Poor system performance can delay and interrupt the workflow or cause even more severe issues.
We are Whitehat
At Whitehat We Believe…
“The point of execution,” the last 18 inches between the screen and the end user, is the most important metric. Get that one right and the rest are secondary.
As an IT consulting company, we earn revenue selling products and services; we create value delivering desired outcomes.
Every customer should have an advocate, a single point of contact with the authority to gather information and resolve issues on first contact.
Work is something people should do, not necessarily some place they should go.
You should have access to everything your IT partner knows about your environment because, by definition, it’s your environment.
The gold standard in consulting or managed services is resolving problems before the customer ever knew a problem existed.
The right virtualization strategy is the one that best fits you, even if it’s not necessarily what we offer.
A project is not complete until final documentation, delivery, and signoff. Furthermore, we’ll always keep a backup copy in the client portal just in case yours gets downsized.
Team
Loved what you’ve seen so far? Take a deeper dive into Whitehat by getting to know our executive team better and what they bring to the table.
Happenings
As the movers and shakers of the Austin IT services industry, we always have events planned. Learn about Whitehat’s latest invitations and innovations here.
Contact Us
Have a question or need IT advice? Day or night we’re here to help. Drop us a line and let’s chat.
FAQs
From Citrix performance issues to questions about what it’s like to work with an IT consulting company, we have all of the answers here on our FAQ page.